Privacy policy
This Privacy Policy describes how Simi Ramdutt (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from simiramdutt.com (the “Site”), use any of our services, or otherwise communicate with us (collectively, the “Services”). “You” refers to any customer, website visitor, or individual whose data we collect.
By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree, please do not access or use our Services.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for operational, legal, or regulatory reasons. Changes will be posted on this page with an updated “Last Updated” date. Please check back periodically.
Information We Collect and How We Use It
We collect personal information to provide and improve our Services, communicate with you, process orders, personalise experiences, and meet legal obligations.
a) Information You Provide Directly
• Name, email address, phone number, shipping and billing addresses
• Account login details (username, password, security questions)
• Purchase history, cart activity, and wish list items
• Messages and information shared with customer support
b) Information Collected Automatically (Cookies & Usage Data)
• IP address, browser type, device identifiers
• Interaction with our Site, including pages viewed and time spent
• Cookies and similar technologies (e.g., web beacons, pixels) may be used to collect analytics and personalise services
For detailed cookie use related to Shopify, visit: Shopify Cookie Policy
c) Information from Third Parties
We may receive information from:
• Vendors (e.g., Shopify, analytics providers)
• Payment processors (e.g., for processing transactions securely)
• Advertising and marketing partners through tracking technologies
We are not responsible for the privacy practices of these third parties. Please refer to their privacy policies for more details.
How We Use Your Information
• Fulfil Orders & Provide Services: Processing payments, managing accounts, arranging shipping, handling returns
• Marketing & Promotions: Sending newsletters and promotional materials based on your opt-in consent. You may unsubscribe at any time via the unsubscribe link in emails or by contacting us.
• Security & Fraud Prevention: Monitoring for fraudulent activity, maintaining platform security
• Customer Support: Responding to your inquiries and feedback
• Analytics: Understanding usage to improve our products and services
Disclosure of Personal Information
We may share your personal information:
• With third-party service providers (e.g., hosting, shipping, analytics, marketing)
• With payment processors to complete transactions
• With your consent, for example via social media integrations
• Within our corporate group or affiliates
• If required by law (e.g., subpoenas or investigations)
• In the event of a business transfer or merger
Your Rights
Depending on your location, you may have the following rights regarding your personal information:
• Access to the personal data we hold about you
• Correction of inaccurate or incomplete data
• Deletion of your data in certain circumstances
• Withdraw consent where processing is based on consent
• Object to certain uses of your data (e.g., marketing)
• Data portability, where applicable
To exercise any of these rights, please contact us here.
Data Retention
We retain your personal data only as long as necessary for the purposes outlined above, including fulfilling legal, accounting, or reporting requirements. When data is no longer needed, it will be securely deleted or anonymised.
Security
We implement technical and organisational measures to protect your personal information. While no system is 100% secure, we strive to protect your data against unauthorised access or disclosure.
Children’s Privacy
Our Services are not directed to children under 16. We do not knowingly collect personal data from children. If you believe a child has provided us with personal information, please contact us immediately to request deletion.
Third-Party Links
Our Site may contain links to external sites. We are not responsible for the privacy practices or content of those websites. Please review their policies before engaging.
Terms, Refunds, and Returns
Please refer to our Terms of Service , Shipping Policy and Refund Policy available on the Site for information on order cancellations, returns, and your rights as a customer.
Governing Law
This Privacy Policy is governed by the laws of South Africa. By using our Services, you consent to the jurisdiction of South African law regardless of where you are located.
Contact Us
If you have any questions, requests, or concerns about this Privacy Policy or our data practices, please contact us here.